A Photo & Discussion Forum for Wharram Design Enthusiasts
On the 16th of May I ordered study plans (Hitia 17) as digital download, payed with Paypal. I think the credit card clearing did not work for me (tried three times; I wrote that down to my cards being Australian), so I used Paypal instead. The order went through fine and the download works fine.
On the 20th of May I ordered the Hitia 17 plans, again paid with Paypal, they arrived two weeks later. So no problems on my end.
However, I agree with the comment you make about no communications: I emailed them twice in reply to the orders I placed (email reply to email@example.com) and I never got any response. This is indeed a worrying thing that they do not monitor or reply to what is advertised as their main contact email address, 'firstname.lastname@example.org'. Customer service should be paramount, no matter what company you are.
I ordered the H17 plans first, to see how they would arrive, before I spend real money on one of the larger Tikis. I will also build the H17 first, to learn the trade of ply/epoxy building before attempting a bigger one. I may still source that out, but at least I will have a better understanding of the build process and have a H17 to muck around with whilst building the T30/38/46.
You're welcome Ryan. Please join me in attempting to blow some life back into this forum by replying to each others posts and questions. This must be the quietest forum I have ever joined and it should be one of the funnest, liveliest forums. Please keep us posted on your progress, I will keep you updated in my H17 build: Light - Fast!
What plans did you order? Is the design book any use?
I tried to get replacement pages for the rigging specs that came with my tiki 30 plans [ 10 years into the build and i had misplaced them- strange, i know] been a few weeks and no response. fortunately I was a tad better organized than i feared and the missing sheets surfaced....
First thing I did when I got my H17 plans, before I did anything with them: go to my local copy shop and scan those A1 pages, so I have digital backups. $24 very well spent.
You might try contacting Ann and Nev or Don Brazier. They might have more direct contact methods for JWD.
We can only speculate, and may never know why. It is not something new, and has been going on for over a decade in my personal experience, and is the primary reason that I created this website.
Hi there, I noticed a few problems with their website a few months ago and posted a topic on the forum titled problem with website. See Link:
My post was answered promptly by James P. He said they have been experiencing some problems after a recent up grade. One of the problems was sorted but the issue with the PCA link is still there.
Maybe this is just an issue that has arisen with the recent upgrade. Maybe you should post a new topic in their forum explaining the problem, you may get a result?
I agree that a purchase online, especially a rather large one should be followed up with a confirmation of receiving the money and a system for tracking the product. It could very well be a simple problem with the purchase mechanism, otherwise it is bad customer service.