Rolly Tasker? Yes, I'm pissed! - Wharram Builders and Friends2024-03-29T11:25:11Zhttp://wharrambuilders.ning.com/forum/topics/rolly-tasker-yes-i-m-pissed?commentId=2195841%3AComment%3A100261&feed=yes&xn_auth=noDavid Baxter sails in Norfolk…tag:wharrambuilders.ning.com,2013-07-06:2195841:Comment:1032532013-07-06T10:42:08.750ZAnn and Neville Clementhttp://wharrambuilders.ning.com/profile/AnnandNevilleClement922
<p>David Baxter sails in Norfolk, Virginia gave us good service and made us good sails. Ann and Nev</p>
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<p>David Baxter sails in Norfolk, Virginia gave us good service and made us good sails. Ann and Nev</p>
<p> </p> Well it looks like you are ha…tag:wharrambuilders.ning.com,2013-07-05:2195841:Comment:1033362013-07-05T16:52:36.560ZGalway Bayhttp://wharrambuilders.ning.com/profile/GalwayBay
<p>Well it looks like you are having the last word on this discussion , though I doubt that is much consolation to you. But , you know, sea air is a great cure for all cares so I hope the next we hear / see from you are your launching photos!!</p>
<p>Safe Seas</p>
<p>Well it looks like you are having the last word on this discussion , though I doubt that is much consolation to you. But , you know, sea air is a great cure for all cares so I hope the next we hear / see from you are your launching photos!!</p>
<p>Safe Seas</p> This is now the beginning of…tag:wharrambuilders.ning.com,2013-07-03:2195841:Comment:1031402013-07-03T15:45:44.536ZOmar M. Rashashhttp://wharrambuilders.ning.com/profile/OmarMRashash
<p>This is now the beginning of the 8th week of my efforts to get my gaff mainsail issue resolved. I've had numerous emails with the Rolly Tasker Sails GM, Mike Tasker, and have been told the design issues have been resolved. I have been told twice that my replacement sail was in production and would ship by a given date. Both of those dates passed without shipment of the sail.</p>
<p>Additionally, within the last week the U.S. broker for RTS, Dirk Sharland of National Sail Supply, has…</p>
<p>This is now the beginning of the 8th week of my efforts to get my gaff mainsail issue resolved. I've had numerous emails with the Rolly Tasker Sails GM, Mike Tasker, and have been told the design issues have been resolved. I have been told twice that my replacement sail was in production and would ship by a given date. Both of those dates passed without shipment of the sail.</p>
<p>Additionally, within the last week the U.S. broker for RTS, Dirk Sharland of National Sail Supply, has interjected himself back into the process. He's been MIA since the 2nd day of this process, but is eager to "snatch defeat from the jaws of victory." Apparently, Dirk's idea of customer service is to now Demand that I return the incorrect sprit mainsail before he'll authorize RTS to ship my replacement. I've explained to him that he is welcome to the sprit mainsail, once I've got my replacement in hand, but he refuses to authorize shipment. I suspect his sudden interest in my returning the sail has more to do with him having a buyer for the sprit mainsail, than anything else.</p>
<p>Enough, I've already spent too much time sanding and finishing this boat while waiting for the correct sail. Any more, and I'm going to feel compelled to enter it in a wooden boat show. It's time to implement my original Plan B. I've contacted a local loft and will drop the sprit mainsail off next week to have them modify the head of the sail and add a gaff pocket.</p>
<p>I guess the only positive thing to come out of this is I know who Not to buy my sails from for my Tiki 30.</p> My Tasker s I get are perfekt…tag:wharrambuilders.ning.com,2013-05-30:2195841:Comment:1012202013-05-30T16:25:21.954ZJörg Paschenhttp://wharrambuilders.ning.com/profile/JoergPaschen
<p>My Tasker s I get are perfektin qualitie, service and price. In my<br/> oder I send copys of my Sailplan and details, so it was clear what I wanted. All in all its sounds like just a problem of missunderstanding And in this case it seem s to be super fair that they will send you second, in Germany you maybe have to pay the second.</p>
<p>My lightwind sails will be Taskers again.</p>
<p>Greetings Jorg</p>
<p>My Tasker s I get are perfektin qualitie, service and price. In my<br/> oder I send copys of my Sailplan and details, so it was clear what I wanted. All in all its sounds like just a problem of missunderstanding And in this case it seem s to be super fair that they will send you second, in Germany you maybe have to pay the second.</p>
<p>My lightwind sails will be Taskers again.</p>
<p>Greetings Jorg</p> TRY LEE sails... next time. w…tag:wharrambuilders.ning.com,2013-05-30:2195841:Comment:1012192013-05-30T14:27:33.225Zwakataiteahttp://wharrambuilders.ning.com/profile/wakataitea
<p>TRY LEE sails... next time. we are very happy with our new sails.... perfect price and perfect fit...</p>
<p><a href="http://wharrambuilders.ning.com/group/tiki46/forum/topics/tiki-46-sails-made-by-lee-sails-hongkong?xg_source=activity" target="_blank">http://wharrambuilders.ning.com/group/tiki46/forum/topics/tiki-46-sails-made-by-lee-sails-hongkong?xg_source=activity…</a></p>
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<p>TRY LEE sails... next time. we are very happy with our new sails.... perfect price and perfect fit...</p>
<p><a href="http://wharrambuilders.ning.com/group/tiki46/forum/topics/tiki-46-sails-made-by-lee-sails-hongkong?xg_source=activity" target="_blank">http://wharrambuilders.ning.com/group/tiki46/forum/topics/tiki-46-sails-made-by-lee-sails-hongkong?xg_source=activity</a></p>
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<p><a href="http://wharrambuilders.ning.com/group/crabclawrigg/forum/topics/tiki46-wakataitea-crab-claw-sail" target="_blank">http://wharrambuilders.ning.com/group/crabclawrigg/forum/topics/tiki46-wakataitea-crab-claw-sail</a></p>
<p></p> I am sure that this has been…tag:wharrambuilders.ning.com,2013-05-30:2195841:Comment:1009762013-05-30T10:43:54.924ZMarty Petershttp://wharrambuilders.ning.com/profile/NokTalay
I am sure that this has been frustrating for you Omar, but mistakes happen.<br />
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I find it interesting that how our experiences differ, my tiki 30 was built in Thailand by Gunther Nutt and it was delivered on time , on budget, and i wasnt charged for changes / mods that were subsequently made and Gunther also helped and advised me for years after my purchase, he built me a great boat and was described in the words of James wharram " the most beautiful tiki 30"....<br />
Also my dealings with RT have…
I am sure that this has been frustrating for you Omar, but mistakes happen.<br />
<br />
I find it interesting that how our experiences differ, my tiki 30 was built in Thailand by Gunther Nutt and it was delivered on time , on budget, and i wasnt charged for changes / mods that were subsequently made and Gunther also helped and advised me for years after my purchase, he built me a great boat and was described in the words of James wharram " the most beautiful tiki 30"....<br />
Also my dealings with RT have always been smooth and easy....<br />
I wouldn't hesitate to have either my sails or boat built in Thailand... And I'm sure there are others on this forum that would feel the same.....<br />
<br />
Marty tag:wharrambuilders.ning.com,2013-05-30:2195841:Comment:1010642013-05-30T08:38:45.877ZJörg Paschenhttp://wharrambuilders.ning.com/profile/JoergPaschen
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<p></p> Actually, the whole process s…tag:wharrambuilders.ning.com,2013-05-29:2195841:Comment:1011612013-05-29T21:55:49.217ZOmar M. Rashashhttp://wharrambuilders.ning.com/profile/OmarMRashash
<p>Actually, the whole process started with a phone call to the RT broker on the morning of May 13th.</p>
<p>What prompted the initial post here on Tuesday, May 14th, were three things that occured in rapid succesion. First, my word as to what I'd received, was insufficient, so I was asked to provide photographic proof. Which I did. Second, the broker tried to get me to intervene with the manager of the RT loft, which made no sense to me, other than he was trying to remove himself from the…</p>
<p>Actually, the whole process started with a phone call to the RT broker on the morning of May 13th.</p>
<p>What prompted the initial post here on Tuesday, May 14th, were three things that occured in rapid succesion. First, my word as to what I'd received, was insufficient, so I was asked to provide photographic proof. Which I did. Second, the broker tried to get me to intervene with the manager of the RT loft, which made no sense to me, other than he was trying to remove himself from the process. I did not purchase the sails from RTS, I purchased them from the broker's company. The third, and final straw, was the email from the broker requesting additional photographs of the whole sail. What was I supposed to do, unpack it and hang it from a second story window for a picture? Not going to happen.</p>
<p>As I mentioned in my first post, this is a cautionary tale. I should have spread out both sails when I first received them on May 6th. But, as subsequent events have proven, even if I had, the correct sail would still not have been delivered before the Hui Wharram on May 18th. There was never any question as to whether they were going to replace the sail. The concern was to what they were going to send me. In discussion at the Hui Wharram, I mentioned that I'd become convinced that the loft didn't realize there were two different sail specifications and that the replacement would be identical to the one I'd already received. That what they were calling a gaff sail, wasn't. Someone mentioned that I was being pessimistic. Apparently not.</p>
<p>The chain of events that have lead us to this point began on March 20th when I placed the initial order for the sails. What I asked for was not what I received. I suspect that it was in the process of making me a replacement sail, that they finally realized there were two different sail specifications for this boat. When I hire someone to do a task for me, because they have the expertise or the equipment, I'm not so arrogant as to think I should dictate to them how to do the job. I must rely on their expertise and do expect to get something that meets my requirements.</p>
<p>Someone, who will remain nameless, mentioned to me at the Hui Wharram- "Omar, aren't you glad you didn't try to have a boat built in Thailand." :-)</p> Not even a week.
14th...."Pis…tag:wharrambuilders.ning.com,2013-05-29:2195841:Comment:1012092013-05-29T20:17:08.422ZGalway Bayhttp://wharrambuilders.ning.com/profile/GalwayBay
<p>Not even a week.</p>
<p>14th...."Pissed"</p>
<p>15 ....."I am now in the second day with this". So the sail was opened on the 14th? and this "negative" stuff about RTS was posted here the same day ?</p>
<p>17th...Hans can post here that RTS are going to replace the sail.</p>
<p>20th.. RST email an explanation that I find very believable and understandable.</p>
<p>Yes I would do business with RTS.</p>
<p>And I do feel for Omar. The prospect of launching the new boat at such a prestigious…</p>
<p>Not even a week.</p>
<p>14th...."Pissed"</p>
<p>15 ....."I am now in the second day with this". So the sail was opened on the 14th? and this "negative" stuff about RTS was posted here the same day ?</p>
<p>17th...Hans can post here that RTS are going to replace the sail.</p>
<p>20th.. RST email an explanation that I find very believable and understandable.</p>
<p>Yes I would do business with RTS.</p>
<p>And I do feel for Omar. The prospect of launching the new boat at such a prestigious event must have been very exciting. By the same token being prevented from doing so must have been very, very disappointing.</p>
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<p> </p> Well, at this point I'm more…tag:wharrambuilders.ning.com,2013-05-29:2195841:Comment:1010602013-05-29T17:36:48.121ZOmar M. Rashashhttp://wharrambuilders.ning.com/profile/OmarMRashash
<p>Well, at this point I'm more interested in what they actually do, rather than what they say they're going to do. They are still saying they object to the way I've handled this.</p>
<p>Everytime I've had email contact with them, the response I get, particularly in tone, is out of synch with what I sent to them. It's like there is a third person in the conversation, speaking in my voice, that they are responding to, but it's not me. So, besides their "Threatening, aggressive, and negative"…</p>
<p>Well, at this point I'm more interested in what they actually do, rather than what they say they're going to do. They are still saying they object to the way I've handled this.</p>
<p>Everytime I've had email contact with them, the response I get, particularly in tone, is out of synch with what I sent to them. It's like there is a third person in the conversation, speaking in my voice, that they are responding to, but it's not me. So, besides their "Threatening, aggressive, and negative" depiction of me, I'm still trying to figure out where the comment about "screaming, shouting, attacking and blaming", came from. As part of my mispent youth, I spent nine years as an Officer of Marines. If I were to gve them the "full measure of my charm", there would be no doubt on their part.</p>