A Photo & Discussion Forum for Wharram Design Enthusiasts
I haven't been on this site (or any others for that matter) in a few months now. We are full time cruising on our Tiki 38 and life is good, although surprisingly busy. The boat is proving to be very good overall despite some minor initial problems but that is more than normal. Despite the fact that we are loaded fairly heavy with four onboard and lots of gear and provisions, performance is good except close hauled. However, that is not much of a surprise on a cat.
The main problem I want to bring up here is a word of caution about sail choices. I bought Jeckells Sails thinking they would be better because they worked with JWD directly for a number of years. My sails are turning out to be ok but no more, and that is my opinion as well as the opinion of some very experienced people (sailmakers and sailors) that have looked at my sails. Furthermore, I am very disappointed with their after sale service or lack thereof. Both my mainsail and my foresail had a manufacturing defect on the outboard end of the gaff and they both ripped (not the same day) whilst sailing in normal conditions (winds no more than 20 kts). I have sent Jeckells some pictures and they initially acknowledged reception of my e-mail but nothing more. I simply wanted them to acknowledge the problem, correct it for future sails and maybe pay for my repairs (only a few hundred dollars). Nothing. All I will say is beware and shop around.
We are planning on being at the Wharram meet in Florida, depending on the weather. We are heading to the Bahamas, Dominican Republic and Cuba for the winter and we will need a good window to cross. If that window is just before the meeting, we may be gone. If we do attend, we will be glad to talk to builders, owners and other Wharram enthusiasts about our boat and our observations so far.
i dont like to do that but really i am upset : i ordered to jeckells 4 month ago my main tiki 26 wingsail for conversion for my small pahi .even if i read all your post above , i went to jeckells because tasker send me to tasker- france but this one didn t know what is a wingsail neither tiki or wharram ...
in burgundy with 3 reef. i received a proforma invoice without the delay , garanty, weight of clothe , quality , sale conditions , just the price and they asked to pay 1/3 deposit . i paid almost totality . i asked by mail where can i see the colour on their web site , what is the weight of clothe : no answer . i insisted : answer : the weight is good enought , we are the wharram purveyor you should trust us . kind regards .
two month later the payment , i sent mail to have news . the answer was end of week you ll receive. apologies. kind regards.
one month later i called , they answered : we have problem with cuttjng machine ...you ll receive end of week .apologies dear laurent .
one month later i sent mail to ask if they can explain the delay by mail , if they want i send them a pair of scissors , if they can send me proper invoice with sale conditions or give me back my money . no answer .
one week later i called , they said they tried to call me that the sail is ready and i have to pay the balance 129 £ . it is strange my message box doesn t work ?
i called again to to have explanation , the answer was : pay the balance and you ll receive sail end of next week .
i asked if i can have the discount of my 129£ for the 4 month delay , they said YES ! but now i am waiting the end of next week ...
i dont what to think of this attitude ,i am myself involve in commercial business and some problems we can have but at least i give explaination and the truth to my clients
i read some where here by some on else : " jeckells sucks ! " i dont know what it means in english but i should think some thing like that .
i have sympathy for your situation,how frustrating.not that this will help you now but maybe other sailors will benefit from my experience with roly tasker sails.i went through their agent in sydney called ''sail solutions''the guys were professional and patient with me as i had not done this before.once they had the information needed the sails were at my doorstep in a month.the only reason i used these guys was that kim had also had good service from them.
Bonjour tout le monde,
I have a quote, from Jeckells for tiki 26 sails :
I will tell you what happen in the future.
J'ai finalement reçu la voile 4 mois et 5 jours aprés la commande et le paiement . Reception proche de Paris.
J'ai eu 129 £ de remise ( parce que je l'ai demandé ) pour le retard .
S je n'avais pas réclamé ma voile, je serais toujours à l'attendre.
Si je compare la qualité avec l' encienne voile de jeckells de 1982 , je dirai que la nouvelle a été trés trés vite fabriquée .
Mon conseil : Tasker France a maintenant les infos sur les voiles tiki 26 . Il peux envoyer à la Reunion un colis economique martime ( 3 semaines mais pas cher) : 32 € .
Si tu restes chez Jeckells évite le commercial C.H. ! il ne répond à tes questions que pour te demander de l'argent et le bon de commande qui ne comprend aucune information ni conditions de ventes donc en cas de litige ,tu n'as aucun recours .
Bonne chance ! Laurent